Job Description

Job Description

Job Description

Catholic Charities of Broome County

Community Health Services
Social Care Navigator
Grade 8+ Salary Range $21.00-$23.64/hr. FLSA Non-Exempt
Basic Function: A Social Care Navigator helps individuals access necessary resources by conducting needs assessments, creating personalized action plans, and connecting clients to community services and programs within a social care network. Key duties include performing eligibility assessments, building relationships with clients and partner organizations, and using Social Care Network (SCN) platforms (Unite Us) to track referrals and outcomes, aiming to address social determinants of health like food insecurity and housing instability. 

I. Qualifications

 

1. Education/Experience

Bachelor’s or Associate’s degree in human service field (i.e. social work, psychology, nursing, rehabilitation, education, counseling, mental health, child and family studies, or sociology) and two years experience working directly with persons diagnosed with mental illness in an inpatient or community setting.

OR

Equivalent combination of education and experience.

B. Skills

 

1. Empathy, compassion, and non-judgmental communication.
2. Strong client-centered, motivational, and encouraging approach.
3. Excellent verbal and written communication skills.
4. Effective time and task management skills.
5. Ability to work independently and in a fast-paced environment.
6. Proficiency in using computer equipment and software, including SCN platforms.
7. Knowledge of Motivational Interviewing techniques.
8. Ability to operate a vehicle legally in New York State.

II. Responsible To: Team Leader

III. Major Functions

 

1. Needs Assessment: Conduct screenings and assessments using standardized tools to identify clients' social and health-related needs. 
2. Client Support & Goal Setting: Guide clients through the process of defining their needs, establishing goals, and developing personalized action plans to improve their well-being. 
3. Resource Navigation & Referral: Connect clients to relevant services and programs, both within the Social Care Network and through local, state, and federal resources. 
4. Referral Management: Utilize SCN platforms to initiate, track, and monitor referrals, ensuring effective and timely service delivery to meet client needs. 
5. Collaboration: Work with healthcare providers, community-based organizations, and other stakeholders to integrate services and overcome barriers to care. 
6. Data Collection & Reporting: Maintain accurate records of assessments, client interactions, and referral outcomes for program evaluation and quality improvement. 
7. Community Engagement: Build and foster relationships with community leaders and organizations to expand access to resources and promote health equity. 
8. Training: Attend required training and meetings related to program needs .

In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above.

Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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