Job Description

Job Description

Job Description

ROLE DESCRIPTION: 

As an entry level Customer Service Representative with Mariel Dominguez State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES: 
(not limited to this list)

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Interested in marketing products and services based on customer needs
• Able to work in a team environment
• Ability to multitask
• Bilingual (Spanish preferred)

BENEFITS:

• Hourly plus commission/bonus
• Paid time off (vacation and personal/sick days and holidays)
• Learning to market property/casualty, life, health and bank products
• Setting sales and growth goals
• Paid training/ certifications

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