Job Description
THIS IS A REMOTE POSITION WITH REQUIRED FIELD VISITS
HIRING 6-7 TEMPS IN THE NYC AREA, 1 TEMP IN BUFFALO, NY AND 1 TEMP IN SYRACUSE, NY
TEMP TO HIRE
8:30am-5pm Monday-Friday
Must Have Skills:
• Strong verbal and written communication skills, with the ability to engage compassionately and clearly with members.
• Active listening and empathy to build trust with vulnerable and underserved populations.
• Organizational and time management skills to schedule, conduct and document multiple home visits.
• Ability to work independently in the field while collaborating effectively with Care Management team.
• Cultural Competency and sensitivity when working with diverse backgrounds and community needs.
• Basic proficiency with mobile devices and Microsoft platforms.
• Bilingual is preferred, but not required (Preferred languages: Bengali, Russian, Chinese, or Spanish)
Day to Day Responsibilities:
• Scheduling and conducting in-home visits with members to review care needs and support healthcare goals.
• Act as a trusted community resource by engaging members and connecting them with available services and supports.
• Assist members in understanding and following their care plans in collaboration with Care Managers and healthcare staff.
• Document visits, observations, and member interactions accurately and timely using electronic systems.
• Provide non-clinical field support as the “eyes and ears” for the Healthcare Services team, reporting concerns or barriers to care.
• Support telehealth visits with Care Managers by facilitating technology setup or serving as on-site assistance.
• Maintain regular communication with healthcare staff to ensure continuity of care and follow-up on member needs
• Identify gaps in service, barriers to care, or social determinants of health (such as food insecurity or housing issues) and assist in addressing them.
Required Years of Experience:
Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances
Required Licensure :
Must have a valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation
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