Job Description

Job Description

Job Description

SYNERGY HomeCare (SHC), the fastest-growing franchisor of non-medical in-home care, is expanding its Franchise Performance Success team with the addition of a Field Trainer. Reporting to the Director of Learning and Development, this role will be instrumental in supporting our Operations initiatives. The Field Trainer will develop, facilitate, and deliver training content to our franchise locations for all areas/audiences of the organization using various facilitation techniques and methods. This position must maintain a significant understanding of all franchise operations, products, policies and manage diverse responsibilities in a rapid, ever-changing environment.

The Field Trainer role requires a strong background in sales. This emphasis on strong sales experience ensures that the candidate possesses the necessary skills, knowledge, and track record to effectively train and guide franchise owners in driving sales success within the specific industry or business context. This role supports projects to drive sales, operational excellence, and overall execution of programs and processes. The Field Trainer role is a remote position that must be based in the Eastern United States (east of the Mississippi River) to effectively support a regional territory. This role operates as part of a franchise support team located in the Phoenix, Arizona metropolitan area.

Duties/Responsibilities:

• Pivotal focus in empowering franchise owners to excel in their sales efforts and contribute to the overall success by:

  • Conducting sales visits with the franchise owner

  • Provide sales coaching

  • Utilizing Customer Relationship Management Tool

• Partners with the Director of Learning and Development and serves as the local subject matter expert on the company's learning management system.

• Updates training records in LMS, partnering across business units to ensure accuracy in training documenting and reporting.

• Delivery of training content and management of training programs aimed at developing our Franchise Partners, which may include sales, learning management system, customer relationship management systems, and OTJ training for specific homecare situations.

• Traveling as needed, including one week at the Tempe, AZ corporate office to facilitate new FPs training initiatives

• Facilitate training programs in franchise locations using a variety of facilitation techniques and methods (virtual learning & in-person learning)

• Build a culture of engagement during training sessions through effective communication and teaching methods.

• Conduct new store management training using training guidelines for instruction on all areas of franchise operations

• Conduct operations training for owners

• Create written reports, communicating experiences that take place at each training location

• Develop and maintain a library of training and reference materials and documentation

• Assume administrative and coordination duties if needed, such as sending all communication and preparing any necessary materials for programs and sessions

• Participate in special projects as needed

• Communicate and work with cross-functional partners to develop and refine Standard Operating Procedures and Job Aids.

• Communicate with cross functional partners on updates through the training sessions

• Attend scheduled virtual and in-person meetings, SYNERGY HomeCare University training, and our Annual Franchise Convention.

Required Skills/Abilities:

• Strong sales experience

• Strong presentation & facilitation skills

• Ability to consult and work collaboratively.

• Ability to multitask, and quickly adapt to changes in work assignments.

• Exemplifies the SYNERGY HomeCare culture of empowerment and accountability:

  • Guide with Purpose

  • Create a Sense of Ease

  • Lead with Passion & Resilience

  • Be Intuitively Personal

• Continuous, quick learner, driven by curiosity to explore a wide breath of topics.

• Big picture thinker with ability to draw connections easily.

• Superior attention to detail and strong administration skills

• Homecare operational experience preferred

• Proficient with Microsoft Office Suite or related software.

• Job requires travel at least 50%

Education and Experience:

• Bachelor’s degree in a related field (Business, Organizational Leadership) or equivalent combination of education and experience

• Three to five years of experience in sales

• Three to five years of experience in training, coaching, and developing employees

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

The preceding job description has been written to indicate the general nature and level of work performed by employees holding a position in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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