Job Description

Customer Success Manager AI Advertising Platform

Company: AdsGency AI

Location: Onsite, San Francisco City

Employment Type: Full-Time

Relocation: Required

Visa Sponsorship: OPT / CPT / STEM-OPT / 2nd-year H1B

About AdsGency AI

AdsGency AI is an AI-native startup building a multi-agent automation layer for digital advertising. Our system uses LLM agents to autonomously launch, scale, and optimize ad campaigns across Google, Meta, TikTok, and moreno human marketer required. Our mission is to build infrastructure where AI runs performance marketing better than humans ever could.

The Role Customer Success Manager

As a Customer Success Manager (CSM), you will own the customer journey end-to-end from onboarding and training to campaign optimization and retention. Youll work directly with founders, engineers, and growth specialists to ensure every client achieves exceptional results with AdsGency OS. This is a strategic partner position, not a support role.

What Youll Do

• Onboard & Train Clients: Guide customers through setup, agent configuration, and campaign launch to ensure fast, confident adoption.
• Optimize Campaign Performance: Collaborate with our AI team to analyze ad data, identify insights, and improve outcomes across Google, Meta, and TikTok.
• Customer Retention & Growth: Drive renewals, upsells, and expansion opportunities by proving ROI and building trusted relationships.
• Voice of the Customer: Translate client feedback into actionable insights for product and engineering teams.
• AI Education: Help customers understand and maximize the power of AdsGencys multi-agent workflows.
• Process Excellence: Build scalable success playbooks, documentation, and customer health tracking systems.

What You Bring

• 35 years of experience in Customer Success, Account Management, or Growth Operationsideally at a SaaS or AdTech company.
• Strong understanding of performance marketing (Google Ads, Meta, TikTok) and data-driven strategy.
• Excellent communication and presentation skillssimplify complex AI concepts into clear business value.
• Highly organized, proactive, and comfortable managing multiple enterprise accounts.
• Analytical mindsetcomfortable with dashboards, metrics, and campaign KPIs.
• Passion for AI, automation, and helping customers win through technology.

Bonus Points

• Experience with ad platforms (Google Ads Manager, Meta Business Suite, TikTok Ads Manager).
• Familiarity with marketing analytics or BI tools (Looker, Tableau, Data Studio).
• Experience working with AI or automation platforms.
• Background building CS processes from scratch in early-stage startups.
• Proven track record of renewals, upsells, and retention at scale.

Why Join AdsGency AI?

• Competitive salary + meaningful equity.
• Work directly with the founders on high-impact accounts.
• Build customer success systems from 01 in a high-growth AI company.
• Collaborate with a world-class engineering and product team.
• Shape how AI redefines the future of digital advertising.
• Visa sponsorship (OPT / CPT / STEM-OPT / 2nd-year H1B).

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