Job Description
Customer Service Representative - Inbound Call Center
Requisition ID
2025-53420
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
US-GA-ATLANTA
Location Name
99937 - EMORY UNIVERSITY HOSPITAL MIDTOWN
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2
550 PEACHTREE ST NE
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
ATLANTA
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
GA
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
30308-2247
JobLocation_Header
ATLANTA GA United States
Position Type (Portal Searching)
Part-Time
Category (Portal Searching)
Customer Service/Support
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Manage multiple duties at a time Deliver exceptional client service via telephone
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and continued product knowledge
Enter data and customer service work on a daily routine basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned
Qualifications
1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency.
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
Salary Range : $15.00 - $16.00 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits : Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.
Location
US-GA-ATLANTA SP+
Job Tags
Hourly pay, Temporary work, Part time, Flexible hours,