Job Description

Counselor Position at STRS Ohio

The State Teachers Retirement System of Ohio (STRS Ohio) is seeking a counselor to join its Benefits Counseling team. This position works directly with the STRS Ohio membership to provide education and information about retirement benefits and health care in retirement. Counselors meet with Ohio educators one-on-one to help them plan and prepare for retirement.

Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually.

STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Compensation: $70,000

Work Schedule: 8:00am 5:00pm Monday through Friday (On-site). Requires travel approximately 25% of the time with an overnight stay usually necessary. Occasional evening, weekend and non-regular work hours may be required.

General Summary: Under the direction of the assistant director, Benefits Counseling Services and a manager or supervisor, Benefits Counseling Services, provide benefits counseling services to State Teachers Retirement System of Ohio (STRS Ohio) members and benefit recipients.

Summary of Responsibilities:

• Provide STRS Ohio members and benefit recipients information regarding features of their STRS Ohio retirement benefits via virtual and in-person conferences.
• Calculate benefit estimates including, but not limited to service retirement benefits, disability benefits, and purchase of service credit.
• Respond to written correspondence, telephone inquiries, email and publication requests to promote a better understanding and awareness of the System's benefit provisions.
• Conduct group benefit information meetings for members and serve as an STRS Ohio representative for booths and information fairs.

The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under supervision.

Summary of Qualifications:

• Bachelor's degree in education, business, communications, public administration or a related field is desired, however, an equivalent combination of education, training and relevant STRS Ohio experience may be considered in lieu of a degree.
• Three or more years' customer service experience required.
• Excellent mathematical and grammatical skills required.
• Ability to make presentations to groups in a clear, accurate and interesting manner preferred.
• Interpersonal skills necessary to deal effectively and courteously with internal and external contacts required.
• Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.
• Excellent work record of attendance, punctuality and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required.

Equal Employment Opportunity Employer Statement: State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual.

ADA Statement: STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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