Job Description

Description Responsible for maintaining training, licensing, and qualification records for supplier staff at datacenter sites. Travels regularly to assess performance, deliver training, and resolve issues. Requires U.S. citizenship, a high school diploma or GED, excellent customer service, strong verbal communication, MS Office proficiency, and active Top-Secret Clearance with Polygraph. RESPONSIBILITIES: * Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training. * Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations. * Participates in the development of new training to address adjusted service requirements. * Maintains confidentiality, and prevention of disclosure of classified information. * Evaluates service quality and identifies areas for remedial or additional training. * Serves as the Account Manager in the absence of the incumbent. * Meets regularly with Customer leadership representatives for programmatic reviews. * Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW. * Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.

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